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1. PURPOSE

1.1 This Cancellation and Refund Policy (“Policy”) governs the terms under which cancellations and refunds may be requested and processed for services provided by Sky Haawk Innovation (“Company”).

1.2 This Policy forms an integral part of the Company’s Terms and Conditions and shall be legally binding upon all clients (“Client”) who engage the Company’s services.

 

2. ACCEPTANCE OF POLICY

2.1 By confirming a project and making any payment to the Company, the Client expressly acknowledges and agrees to be bound by this Policy.

2.2 No deviation from this Policy shall be valid unless expressly approved in writing by an authorized representative of the Company.

 

3. SERVICES REQUIRING ADVANCE PAYMENT

This section applies to services including, but not limited to:

  • Website Design and Development
  • Mobile Application Development
  • Branding and Graphic Design
  • Software Development
  • UI/UX Design
  • Any custom digital or technical service

 

3.1 Project Commencement

3.1.1 A project shall be deemed commenced immediately upon receipt of the agreed advance payment.
3.1.2 Allocation of internal resources, technical planning, or preparatory work constitutes commencement of services.

 

3.2 Cancellation by Client

In the event the Client elects to cancel the project after making the advance payment, the following refund structure shall apply:

  • a. Cancellation within twenty-four (24) hours of payment confirmation: One hundred percent (100%) of the advance amount shall be refunded.
  • b. Cancellation after twenty-four (24) hours but within two (2) calendar days of payment: Fifty percent (50%) of the advance amount shall be refunded.
  • c. Cancellation after two (2) calendar days from payment confirmation: Ten percent (10%) of the advance amount shall be refunded.
  • d. After two (2) calendar days, no refund shall be provided under any circumstances.

3.2.1 The cancellation period shall be calculated strictly from the timestamp of payment confirmation recorded by the Company’s payment system.

 

3.3 Work Initiated Condition

Notwithstanding Section 3.2, the Company reserves the right to deny any refund if any of the following activities have commenced:

  • Project planning or requirement documentation
  • Wireframing, design drafts, or development setup
  • Procurement of third-party tools, licenses, hosting, themes, or plugins
  • Allocation of technical personnel or strategic resources

 

4. DIGITAL MARKETING SERVICES

4.1 Payment Structure

4.1.1 Digital Marketing services require one hundred percent (100%) advance payment of the service fee.
4.1.2 The full advertisement budget must also be paid in advance prior to campaign launch.
4.1.3 No partial payment or advance-only structure shall be permitted.

 

4.2 Non-Refundable Nature

4.2.1 Digital Marketing services are strictly non-refundable once any of the following has occurred:

  • Campaign strategy development
  • Advertising account configuration
  • Creative design or copy preparation
  • Campaign activation or ad launch
  • Allocation or spending of advertisement budget

4.2.2 Advertising platform charges including, but not limited to, Google Ads, Meta Ads, or any third-party advertising platform are non-refundable once processed.

 

5. CLIENT-CAUSED DELAYS

5.1 No refund shall be granted where cancellation arises due to:

  • Failure to provide required materials, content, or approvals
  • Delayed communication exceeding seven (7) consecutive days
  • Change in project scope after approval
  • Change in business direction or internal decision by the Client

5.2 Such circumstances shall not constitute valid grounds for refund.

 

6. TERMINATION BY COMPANY

6.1 The Company reserves the right to terminate a project in the event of:

  • Breach of agreement
  • Non-payment of dues
  • Misrepresentation of information
  • Abusive or inappropriate conduct

6.2 In such cases, any refund shall be at the sole discretion of the Company.

 

7. REFUND PROCESSING

7.1 Approved refunds shall be processed within seven (7) to fourteen (14) business days.

7.2 Refunds shall be issued only through the original mode of payment.

7.3 Transaction charges, payment gateway fees, taxes, and third-party costs shall be deducted from the refundable amount.

7.4 The Company shall not be liable for delays caused by banks, financial institutions, or payment processors.

 

8. LIMITATION OF LIABILITY

8.1 The Company does not guarantee specific business outcomes, including but not limited to revenue, sales, traffic, rankings, or conversions.

8.2 Dissatisfaction based on performance expectations shall not qualify for cancellation or refund.

 

9. FINAL AUTHORITY

9.1 All decisions regarding cancellations and refunds shall rest solely with Sky Haawk Innovation.

9.2 The Company’s decision shall be final, binding, and not subject to further dispute except as required under applicable law.